In NICYA, we make sure that your experience with us is special from the beginning until you receive your order.

In the event of a problem with the product

If the product arrives damaged or does not match your order, you can request to exchange or return it, with NICYA bearing the shipping costs in this case.

In the event that the scent is not suitable

You can check the scent upon receiving your order, and if it does not suit you, you can request to exchange it for another scent, provided that the product is returned with the representative at the same time of receipt.

It is required that the product be in its original condition and unused, and in the case of the Home Diffuser, the sticks must not be used.

The customer bears the shipping costs for exchanging the scent.